Title: Factors affecting the organisational commitment of employees at social service organisations - empirical evidence from Hanoi Capital of Vietnam

Authors: Danh Nam Nguyen; Thi Ngoc Lan Uong

Addresses: Department of Economics, Faculty of Natural and Environmental Economics, Hanoi University of Natural Resources and Environment, Vietnam ' VNU University of Economics and Business, Vietnam

Abstract: The study aims to analyse the factors affecting the organisational commitment of employees at social service organisations in Hanoi. The empirical data was collected through 237 questionnaires surveyed by employees working at five social service organisations in the Hanoi capital. By applying the exploratory factor analysis, confirmatory factor analysis, and structural equation modelling, the study has determined that psychological capital has a positive effect on work engagement, and job satisfaction of employees. The results show a correlation between psychological capital, work engagement, job satisfaction, and organisational commitment. The study suggested significant managerial implications for social service organisations to increase organisational commitment of employees in the coming time.

Keywords: psychological capital; work engagement; job satisfaction; organisational commitment; Vietnam.

DOI: 10.1504/IJBPM.2023.127534

International Journal of Business Performance Management, 2023 Vol.24 No.1, pp.92 - 108

Received: 01 Aug 2021
Accepted: 05 Dec 2021
Published online: 07 Dec 2022 *