Title: Analysing e-government maturity models

Authors: Omar Hujran; Ayman Alarabiat; Mohammed AlSuwaidi

Addresses: Department of Analytics in the Digital Era, United Arab Emirates University, Sheik Khalifa Bin Zayed Street, Al Ain 15551, UAE ' Amman College for Financial and Managerial Science, Al-Balqa Applied University, P.O. Box 206, 19117, Al-Salt, Jordan ' Department of Innovation in Government and Society, United Arab Emirates University, Sheik Khalifa Bin Zayed Street, Al Ain 15551, UAE

Abstract: This paper aims at assessing the current e-government maturity models to identify their strengths and limitations. In doing so, a systematic literature review has been used to examine the existing e-government maturity models during the period 2000-2021. Our analysis indicates that despite the fact that e-government-maturity models provide potentially useful tools for e-government evaluation, there are significant differences across the existing e-government-maturity models in terms of the number of stages, what users can do at progressive stages, and particular perspectives underscored at specific stages. However, the shift from 'stage-based maturity models' to 'dimensional-based maturity models' is clearly observed. The new wave of e-government maturity models (2012 onward) sees e-government as a path for pursuing digital, resilience, equal, and inclusive societies rather than only as a mechanism to deliver e-services. Additionally, the existing e-government maturity models reached their possibilities to demonstrate the advanced maturity levels of e-government such as smart government.

Keywords: e-government; smart government; maturity models; maturity stages; e-services.

DOI: 10.1504/EG.2023.127575

Electronic Government, an International Journal, 2023 Vol.19 No.1, pp.1 - 21

Received: 19 Jan 2021
Accepted: 18 Apr 2021
Published online: 12 Dec 2022 *