Title: A framework for eGovernment project success: an exploratory study using systematic literature review and empirical investigation

Authors: Hasna Arshad; Sohail Asghar; Muhammad Asim Noor

Addresses: Department of Computer Science, COMSATS University Islamabad (CUI), Park Road Chak Shahzad, Islamabad, Pakistan ' Department of Computer Science, COMSATS University Islamabad (CUI), Park Road Chak Shahzad, Islamabad, Pakistan ' Department of Computer Science, COMSATS University Islamabad (CUI), Park Road Chak Shahzad, Islamabad, Pakistan

Abstract: The paper addresses various eGovernment challenges in developing countries. A review of the literature on eGovernment challenges and their validation using empirical investigation is presented, and a number of research gaps and future directions are identified. The purpose of this study is to provide a framework for future researchers and practitioners. We present a significant conceptual framework for eGovernment project success, integrating theoretical and the practical domains. The framework incorporates antecedents, postcedents and the outcome. Five antecedents are organisational, managerial, operational and environmental, technical and social aspects; encompassing 21 critical factors. The two postcedents are improved service and the customer satisfaction, and the outcome of eGovernment is its success and the competitive edge. Additionally, research gaps and vital eGovernment subjects are identified. This study provides a valuable discussion on major eGovernment challenges and provides a conceptual framework for implementing the project successfully, along with several suggestions for future eGovernment research.

Keywords: barrier; challenge; developing country; eGovernment; eGov; public sector; implementation.

DOI: 10.1504/EG.2023.127577

Electronic Government, an International Journal, 2023 Vol.19 No.1, pp.22 - 54

Received: 24 Apr 2020
Accepted: 02 May 2021
Published online: 12 Dec 2022 *