Title: The strategic impact of information systems in organisations: an empirical study

Authors: Renato Lopes da Costa; Ana Cunha; Rui Gonçalves; Leandro Pereira; Álvaro Dias; Rui Vinhas da Silva

Addresses: Business Research Unit – BRU-IUL, ISCTE – Instituto Universitário de Lisboa, Lisbon, Portugal ' ISCTE – Instituto Universitário de Lisboa, Av.ª das Forças Armadas, 1649-026, Lisbon, Portugal ' PIAGET Almada, Avenida Jorge Peixinho, no. 30, Quinta da Arreinela, 2805-059, Almada, Portugal Almada, Portugal ' BRU-Business Research Unit, ISCTE – Instituto Universitário de Lisboa, WINNING LAB, Lisbon, Portugal ' Universidade Lusófona de Humanidades e Tecnologias, ISCTE – Instituto Universitário de Lisboa, Lisbon, Portugal ' Business Research Unit – BRU-IUL, ISCTE – Instituto Universitário de Lisboa, Lisbon, Portugal

Abstract: In a volatile, uncertain, complex, and ambiguous world, having up-to-date information of a high quality is one of the main assets that organisations can have, enabling them to choose the best strategies that will grant competitive advantage, resilience and consequently drive success. The present research aims to understand the contribution of information systems (IS) for strategy, what benefits organisations can achieve through the effective implementation of IS and in which resources organisations should invest, as a way to maximise those benefits and to mitigate the risks associated with IS implementation. The methodology uses data gathered through a questionnaire and analysis is done using structure equation modelling. The results obtained show that the IS have a positive impact in organisations' strategy and that the investments made by organisations in IS implementation are influenced by the benefits and risks perceived by using IS.

Keywords: information systems; organisational strategy; benefits of IS; risks of IS; investments in IS.

DOI: 10.1504/IJADS.2023.127943

International Journal of Applied Decision Sciences, 2023 Vol.16 No.1, pp.87 - 113

Received: 04 Oct 2021
Accepted: 15 Oct 2021
Published online: 22 Dec 2022 *