Article: Improving healthcare operations with IT deployment: a critical assessment of literature and a framework for future research Journal: International Journal of Healthcare Technology and Management (IJHTM) 2022 Vol.19 No.3/4 pp.185 - 217 Abstract: In this paper, we critically assess the contribution of the operations management literature in creating pragmatic knowledge regarding how IT deployment can improve healthcare performance. A systematic literature review is conducted, and the following issues limiting knowledge generation have been identified: 1) IT deployment and healthcare performance are often conceptualised as black boxes; 2) existing theories are used inadequately, and emerging theories are lacking, which restricts the identification of the underlying mechanisms in the IT-performance relation; and 3) contextual factors are often overlooked. We develop a framework, arguing that to overcome these limitations, future studies require the following: 1) conceptualise IT in terms of its functionalities; 2) explain the reason(s) for selecting the performance attribute(s); 3) identify the mechanisms of the relationship of IT-performance by investigating and theorising the consequences of IT deployment on service operations; and 4) consider the contextual factors while explaining the IT-performance relation. Inderscience Publishers - linking academia, business and industry through research

Title: Improving healthcare operations with IT deployment: a critical assessment of literature and a framework for future research

Authors: Amia Enam; Heidi Carin Dreyer; Jonas A. Ingvaldsen; Luitzen De Boer

Addresses: Faculty of Economics and Management, Department of Industrial Economics and Technology Management, Norwegian University of Science and Technology, Trondheim – 7051, Norway ' Faculty of Economics and Management, Department of Industrial Economics and Technology Management, Norwegian University of Science and Technology, Trondheim – 7051, Norway ' Faculty of Economics and Management, Department of Industrial Economics and Technology Management, Norwegian University of Science and Technology, Trondheim – 7051, Norway ' Faculty of Economics and Management, Department of Industrial Economics and Technology Management, Norwegian University of Science and Technology, Trondheim – 7051, Norway

Abstract: In this paper, we critically assess the contribution of the operations management literature in creating pragmatic knowledge regarding how IT deployment can improve healthcare performance. A systematic literature review is conducted, and the following issues limiting knowledge generation have been identified: 1) IT deployment and healthcare performance are often conceptualised as black boxes; 2) existing theories are used inadequately, and emerging theories are lacking, which restricts the identification of the underlying mechanisms in the IT-performance relation; and 3) contextual factors are often overlooked. We develop a framework, arguing that to overcome these limitations, future studies require the following: 1) conceptualise IT in terms of its functionalities; 2) explain the reason(s) for selecting the performance attribute(s); 3) identify the mechanisms of the relationship of IT-performance by investigating and theorising the consequences of IT deployment on service operations; and 4) consider the contextual factors while explaining the IT-performance relation.

Keywords: IT; healthcare; performance; mechanism; operations management; systematic literature review; theory building; research framework; PRISMA method.

DOI: 10.1504/IJHTM.2022.128194

International Journal of Healthcare Technology and Management, 2022 Vol.19 No.3/4, pp.185 - 217

Received: 13 Sep 2021
Accepted: 20 Jul 2022
Published online: 11 Jan 2023 *

Title: Improving healthcare operations with IT deployment: a critical assessment of literature and a framework for future research

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