Title: Uncovering capabilities towards resilience: exploring a process perspective of resources, competences and activities for efficiency during the Covid-19 crisis

Authors: Ernest Koranteng

Addresses: Doctor of Business Administration, Toulouse Business School, Odum Nyaa Street, New Ashongman Estate, Accra, GE-183-3056, Ghana

Abstract: This paper explores the concept of organisational resilience through a process-perspective of capabilities a firm possesses to steer efficient operations and performance in dynamic environmental conditions (Ismail et al., 2011). The study follows how organisational resilience is formed, since, as Masten (2001) asserts, is first, a process. The paper interprets a chosen organisation's activities towards preparedness, response and recovery from the Covid-19 crisis through real-time and archival data on operations and performance (Van de Ven, 1992). The study applies the dynamic capabilities theory of sensing, seizing and transformation as the analytical framework to interpret data across distinct time periods of pre, during and post Covid-19 crisis (Teece et al., 1997; WB Report, 2021). The study takes an interpretivist-constructivist approach as its research paradigm (Saunders and Lewis, 2012). The paper presents significant competences and resources analysed as dynamic capabilities that facilitated the organisation's efficient preparedness, response and recovery from the Covid-19 crisis.

Keywords: organisational resilience; dynamic capabilities; resources and competences; Covid-19; bouncing forward.

DOI: 10.1504/EMJM.2023.128244

EuroMed Journal of Management, 2023 Vol.5 No.1, pp.46 - 70

Received: 24 Mar 2022
Accepted: 01 Apr 2022
Published online: 12 Jan 2023 *