Article: Electronic word-of-mouth model on customers' online purchase intention with multi-group approach digital services Journal: International Journal of Business Innovation and Research (IJBIR) 2023 Vol.30 No.1 pp.68 - 83 Abstract: Electronic word-of-mouth (eWOM) communication is a part of a digital marketing strategy that has been used for a long time. This study examines the influence of eWOM of information on customers' online purchase intentions in social media and shopping websites. According to the results, the information acceptance model (IAM) determinants – information quality (IQ), information credibility (IC), and information usefulness (IU) were similar in the two groups. However, the information adoption (IA) in social media group had a significant impact, though not in group shopping websites. Although the results were different from past research, its model IAM provides new insights into information systems' study (IS). Future studies should use other research models considering the variation in the results of this research. Furthermore, this study helps understand the impact of eWOM in group social media and shopping websites, specifically regarding customers' purchase intentions in Indonesia. Inderscience Publishers - linking academia, business and industry through research

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Title: Electronic word-of-mouth model on customers' online purchase intention with multi-group approach digital services

Authors: Dharma Nur Sahira; Robert Kristaung; Faizah Eliza Abdul Talib; Wenny Chandra Mandagie

Addresses: Department of Management, Faculty of Economics and Business, Universitas Trisakti, Jl. Kyai Tapa No. 1, Grogol Petamburan, Jakarta Barat – 11440, Indonesia ' Department of Management, Faculty of Economics and Business, Universitas Trisakti, Jl. Kyai Tapa No. 1, Grogol Petamburan, Jakarta Barat – 11440, Indonesia ' Institute of Leadership and Development, Universiti Teknologi MARA, Lebuh Enstek, Bandar Enstek, 71760 Nilai, Negeri Sembilan, Malaysia ' Jakarta International College, Jalan Imam Bonjol No. 61 Menteng, Jakarta Pusat – 10310, Indonesia

Abstract: Electronic word-of-mouth (eWOM) communication is a part of a digital marketing strategy that has been used for a long time. This study examines the influence of eWOM of information on customers' online purchase intentions in social media and shopping websites. According to the results, the information acceptance model (IAM) determinants – information quality (IQ), information credibility (IC), and information usefulness (IU) were similar in the two groups. However, the information adoption (IA) in social media group had a significant impact, though not in group shopping websites. Although the results were different from past research, its model IAM provides new insights into information systems' study (IS). Future studies should use other research models considering the variation in the results of this research. Furthermore, this study helps understand the impact of eWOM in group social media and shopping websites, specifically regarding customers' purchase intentions in Indonesia.

Keywords: online purchase intention; social media; shopping websites; electronic word-of-mouth; eWOM.

DOI: 10.1504/IJBIR.2023.128338

International Journal of Business Innovation and Research, 2023 Vol.30 No.1, pp.68 - 83

Received: 23 Jan 2020
Accepted: 17 Sep 2020
Published online: 18 Jan 2023 *

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Title: Electronic word-of-mouth model on customers' online purchase intention with multi-group approach digital services

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