Title: Process reengineering through an interoperable web-platform leads to increased transparency and equality: a case study from the Greek public administration

Authors: Ioannis Raptis; Vasilios Kakkos; George Mavrotas; Evi Tsolakou

Addresses: National School of Public Administration and Local Government, National Centre of Public Administration and Local Government, 211 Pireos Str., Tavros, 17778, Greece ' General Secretariat of Sports, Ministry of Culture and Sports, Andrea Papandreou 37, 15122 Marousi, Greece ' Secretary General of Sports, Ministry of Culture and Sports, Andrea Papandreou 37, 15122 Marousi, Greece ' General Secretariat of Sports, Ministry of Culture and Sports, Andrea Papandreou 37, 15122 Marousi, Greece

Abstract: This paper aims to provide the first and unique real-world Greek public administration process reengineering project based on student-athletes university access. Our process transformation project was executed following the quick-start PM² project management methodology. The standard process in place requires the applicant's physical presence, the collection of a plethora of documentation and human intervention during the score calculation, providing the results with considerable delays and generating asynchronous access between athletes and the rest of the applicants. This resulted overall in the violation of the constitutionally foreseen fundamental right of equality. Our project applies an interoperable, end-to-end web-platform consolidated approach aimed at removing these drawbacks. The simulations revealed a decline in the average time per case needed, from nearly 80 working days to approximately 23 minutes significantly reducing the administrative burden. Further studies should validate the Greek Public Administration's capability to successfully couple PM²-reengineering with interoperability advantages.

Keywords: interoperability; BPMN; business process reengineering; end-to-end web-platform; Greek Public Administration; project management; administrative burden; equality; transparency; performance improvement.

DOI: 10.1504/IJEG.2022.129343

International Journal of Electronic Governance, 2022 Vol.14 No.4, pp.414 - 436

Received: 17 Mar 2021
Accepted: 22 May 2022
Published online: 06 Mar 2023 *

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