Title: The effects of relationship quality and knowledge sharing on service innovation performance: organisational learning as a mediator

Authors: Zhao-quan Jian; Mohamed Ali Osman; Lei Li

Addresses: School of Business Administration, South China University of Technology, Guangzhou, China ' School of Business Administration, South China University of Technology, Guangzhou, China ' School of Management, Guilin University of Technology, Guangxi, China

Abstract: Drawing on RBV and service dominant logic and using data collected from 243 companies, this paper aims at examining the interplays between relationship quality, knowledge sharing, organisational learning, and service innovation performance. This empirical research found that knowledge sharing and relationship quality were significantly related to organisational learning, and that in turn significantly affected service innovation performance. Moreover, better relationship quality would yield improved knowledge sharing. Furthermore, we propose that organisational learning is a significant mediator through which knowledge sharing influences firm performance, and that relationship quality is also a critical factor that facilitates service innovation.

Keywords: relationship quality; knowledge sharing; organisational learning; service innovation performance.

DOI: 10.1504/IJITM.2023.130057

International Journal of Information Technology and Management, 2023 Vol.22 No.1/2, pp.1 - 12

Received: 17 Jan 2018
Accepted: 09 Oct 2018
Published online: 05 Apr 2023 *