Title: The relationship between organisational culture, knowledge sharing, work satisfaction and knowledge management maturity

Authors: Jefferson Lopes La Falce; Aline de Paula Martins; Cristiana Fernandes De Muylder; Ernst Verwaal; Ludmila de Vasconcelos Machado Guimarães

Addresses: Department of Applied Social Sciences, Fumec University and Fundação Dom Cabral, Av. Amazonas, 5.253, Nova Suiça, Belo Horizonte, MG, Brazil ' Fumec University, Av. Dr. Paulo Japiassu, 401 Juiz de Fora, MG, Brazil ' Department of Applied Social Sciences, Universidade Federal de Uberlândia and Fumec University, Rua Cobre, 200, Bairro Cruzeiro, Belo Horizonte/MG, Brazil ' Faculty of Economics and Business KU Leuven, Campus Carolus, Hendrick Conscienceplein 8, 2000, Antwerp, Belgium ' Departamento de Ciências Sociais Aplicadas, CEFET/MG, DCSA – Av. Amazonas, 5.253, Nova Suiça, Belo Horizonte, MG, Brazil

Abstract: The extent knowledge management literature considers the influence of culture on job satisfaction and knowledge behaviour as vital to organisational performance. However, the specific relationships between these variables has not yet been described and empirically verified in a comprehensive model. This study aims to describe the detailed theoretical relationships between organisational culture job satisfaction, knowledge sharing, and knowledge management maturity and tests them empirically in a comprehensive structural equation model. To achieve this research's objective, descriptive, quantitative research was employed with the use of survey data from 306 respondents of a Brazilian public university. The results support our expectation that culture is a mayor driver of the maturity of knowledge and that this relationship is mediated by knowledge sharing and job satisfaction. We also find that culture and job satisfaction influence knowledge sharing with subsequent positive effects on knowledge management maturity. Our findings inform knowledge management theory and practice on the role of culture in enabling better results in knowledge management.

Keywords: knowledge management maturity; organisational culture; knowledge sharing; job satisfaction; public university; public management; SEM; structural equations modelling; knowledge behaviour.

DOI: 10.1504/IJKBD.2023.130220

International Journal of Knowledge-Based Development, 2023 Vol.13 No.1, pp.70 - 93

Received: 14 Feb 2022
Accepted: 07 Jun 2022
Published online: 06 Apr 2023 *