Title: Role of emotional labour in driving sabotage behaviours among frontline healthcare workers

Authors: Hira Hafeez; Nazia Rafiq; Muhammad Ahsan Chughtai; Ambreen Sarwar

Addresses: COMSATS University Islamabad, Lahore Campus, Defence Road, Off Raiwind Rd., Lahore, Punjab 54000, Pakistan ' Virtual University of Pakistan, Lawrence Road, Lahore, Pakistan ' Bahria University, Lahore Campus, 47-C Johar Town, Pakistan ' Virtual University of Pakistan, Lawrence Road, Lahore, Pakistan

Abstract: In common with other service sectors, healthcare sector is predominantly facing employee sabotage behaviours towards different stakeholders of healthcare. Psychological stability is strongly recommended by previous literature to meet explicit job demands. However, the role of emotional capacities is still needed to understand towards employee's destructive behaviours. To examine this complex underlying path of emotional exhaustion and psychological protection, data was collected from frontline healthcare workers. The analysis suggests a comprehensive finding of how emotional labour develops sabotage behaviours through intervening psychological disturbance. The boundary effect of emotional demands specific to frontline healthcare workers is pragmatically increasing this relation.

Keywords: emotional labour; emotional demands; psychological protection; emotional exhaustion; sabotage behaviours; frontline healthcare workers.

DOI: 10.1504/IJWOE.2023.130234

International Journal of Work Organisation and Emotion, 2023 Vol.14 No.1, pp.4 - 23

Received: 30 Jul 2021
Accepted: 07 Feb 2022
Published online: 10 Apr 2023 *