Title: Perceived organisational support, job satisfaction and turnover intention in the developing context: moderating role of emotional intelligence

Authors: Ismaheel Adewumi Raji; Abdussalaam Iyanda Ismail

Addresses: Department of Business Administration, ABU Business School, Ahmadu Bello University, Zaria, Nigeria ' College of Business Administration, University of Fujairah, Fujairah, United Arab Emirates

Abstract: Given the high cost of not being able to retain academic staff, and lack of theoretical and empirical analysis with regards to emotional intelligence in the developing countries, the current study investigated the moderating role of emotional intelligence on perceived organisational support, job satisfaction and academic staff turnover intention. The study used a quantitative approach with cross-sectional research design. A self administered questionnaire was used to collect data from 368 academic staff members. Partial least squares-structural equation (PLS-SEM) was used to analyse the data. The overall findings of the study revealed a significant negative relationship between job satisfaction and academic staff turnover intention, but not in perceived organisational support. Furthermore, emotional intelligence was found to moderate the relationships between job satisfaction, perceived organisational support and academic staff turnover intention. The current study's findings emphasise the significance of emotional intelligence in improving job satisfaction, perceived organisational support and turnover intention-relationships.

Keywords: perceived organisational support; POS; job satisfaction; emotional intelligence; turnover intention.

DOI: 10.1504/IJWOE.2023.130240

International Journal of Work Organisation and Emotion, 2023 Vol.14 No.1, pp.45 - 71

Received: 25 Oct 2021
Accepted: 13 Apr 2022
Published online: 10 Apr 2023 *