Title: The impact of emotional intelligence on employees' performance and productivity

Authors: Roy Matta; Rosette El Alam

Addresses: Toulouse Business School, 20 Bd. Lascrosses, 31000 Toulouse, France ' Holy Family University, P.O. Box 4001, Hadady Street, Batroun, North Lebanon

Abstract: The aim of the study is to investigate the relationship between emotional intelligence and employees' performance, especially that organisations are still evolving continuously even under the current dynamic and challengeable environment facing the world; the employees' needs are also changing rapidly and getting more complicated. Moreover, having an urgent need to adopt emotional intelligence in the workplace, and having recognised that the concept of leadership has been only applied in some companies, while others still lack in implementing emotional intelligence effectively preventing the employees to be fully motivated, productive and committed to their job. Data were collected using a mix-method research design involving qualitative and quantitative methods through interviewing the managers of five construction companies, also through launching a survey that was filled out by the employees. The results have indicated that emotional intelligence should be considered as a crucial factor in the determination of employees' performance and productivity.

Keywords: leadership; emotional intelligence; job satisfaction; employees' performance.

DOI: 10.1504/IJWI.2023.130440

International Journal of Work Innovation, 2023 Vol.4 No.1, pp.35 - 57

Received: 21 Nov 2022
Accepted: 07 Dec 2022
Published online: 20 Apr 2023 *