Title: Modelling the factors affecting the QoWL in the employees of manufacturing organisations in India using ISM approach

Authors: Vineet Jain; Puneeta Ajmera; Mohammed Suhaib

Addresses: Department of Mechanical Engineering, Mewat Engineering College, Nuh, Haryana 122107, India ' Department of Public Health, Delhi Pharmaceutical Sciences and Research University, New Delhi, India ' Department of Mechanical Engineering, Jamia Millia Islamia (A Central University), New Delhi-110025, India

Abstract: Quality of work life (QoWL) is a key aspect for workers to contribute both for their personal well-being and for their organisation's growth and sustainability. Literature indicates an urgent need for an optimised model that can anticipate linkages among the elements impacting QoWL. The aim of present study is to identify the key factors that affect the sensitivities of employees of the manufacturing sector regarding the quality of work-life. The factors that influence the QoWL have been analysed by ISM 'interpretive structural modelling' methodology. Driving and dependence power of factors is analysed by MICMAC analysis. The outcome reveals that fair and impartial compensation policy, welfare services and facilities in the organisation and safe and healthy working conditions are high-level factors. A comprehensive model of the relationship between these factors has been established in this research so that the QoWL of these employees can be improved. By enhancing working conditions and the culture, an organisation may improve its employees' quality of life and loyalty. Furthermore the employers will be benefitted more as efficient and effective production will lead to enormous outputs which would invariably impact on the profits of the organisation and make it an eternally sustainable venture.

Keywords: quality of work life; QoWL; interpretive structural modelling; ISM; MICMAC analysis; manufacturing organisations; India.

DOI: 10.1504/IJPMB.2023.130450

International Journal of Process Management and Benchmarking, 2023 Vol.14 No.1, pp.1 - 22

Received: 24 Feb 2021
Accepted: 07 Jul 2021
Published online: 21 Apr 2023 *

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