Title: Factors influencing students' satisfaction: an exploratory study in Vietnam

Authors: Greeni Maheshwari

Addresses: Economics and Finance Department, RMIT University, Ho Chi Minh City, Vietnam

Abstract: Despite Vietnam being the third largest populated country in ASEAN region with a young age structure consisting of around 41% of population under 24 years of age. To the best of the knowledge none of the study is conducted in public high schools in Vietnam to identify the factors influencing the satisfaction of students. The study included 360 students from 18 public schools studying in grade 11 and grade 12 in Ho Chi Minh City, Vietnam. A confirmatory factor analysis was used to confirm the set of factors influencing the students' satisfaction. Then an ordered logistic regression was conducted to analyse what factors are more likely to influence the students' satisfaction from the chosen set of factors. The study results suggest that along with government's initiatives at macro-level changes which might take longer time, some micro-level adjustments can be made at school level at a shorter time span.

Keywords: student satisfaction; high school; Vietnam; logistic regression; confirmatory factor analysis.

DOI: 10.1504/IJMIE.2023.130669

International Journal of Management in Education, 2023 Vol.17 No.3, pp.323 - 337

Received: 03 May 2022
Accepted: 08 Aug 2022
Published online: 02 May 2023 *

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