Title: Prioritising and testing the integrated behavioural model of organisational citizenship behaviour through fuzzy AHP and structural equation modelling

Authors: Arun Aggarwal; Vinay Kukreja; Kamrunnisha Nobi

Addresses: Chitkara Business School, Chitkara University, Punjab, India ' Chitkara University Institute of Engineering and Technology, Chitkara University, Punjab, India ' Panjab University, Chandigarh, India

Abstract: The present research aims to prioritise the factors that affect extra-role behaviour (OCB). To achieve this objective, the data were collected from 15 field experts and 559 employees working in the manufacturing industries of India. The fuzzy AHP technique prioritised the factors and structural equation modelling tested the proposed hypothesised relationships. The confirmatory factor analysis validates that leader-member exchange, procedural justice, and employee engagement are essential factors affecting organisational citizenship behaviour. Further, the results of fuzzy AHP show that leader-member exchange ranked first, followed by procedural justice and employee engagement. The structural equation modelling result shows that perceived procedural justice and leader-member exchange positively impact employee engagement. The results further show that employee engagement has a positive impact on organisational citizenship behaviour. The implications of the study can be used by the manufacturing industry as a benchmark for increasing the extra-role behaviour among the employees.

Keywords: leader-member exchange; LMX; employee engagement; organisational citizenship behaviour; perceptions of procedural justice; fuzzy analytic hierarchy process; FAHP; structural equation modelling.

DOI: 10.1504/IJENM.2023.130766

International Journal of Enterprise Network Management, 2023 Vol.14 No.1/2, pp.1 - 24

Received: 05 Mar 2021
Accepted: 14 Jun 2021
Published online: 06 May 2023 *