Title: Workforce agility: how to manage knowledge and innovation in a remote work environment

Authors: Álvaro Dias; Cláudia Patão; Leandro Pereira; Renato Lopes da Costa; Rui Gonçalves

Addresses: Universidade Lusófona de Humanidades e Tecnologias, ISCTE – Instituto Universitário de Lisboa, 1649-026 Lisboa, Lisbon, Portugal ' Instituto Superior de Gestão, ISG – Business and Economics School, Av. Mal. Craveiro Lopes 2A, 1700-284, Lisboa, Portugal ' BRU-Business Research Unit, ISCTE – Instituto Universitário de Lisboa, WINNING LAB, 1649-026 Lisboa, Lisbon, Portugal ' BRU-Business Research Unit, ISCTE – Instituto Universitário de Lisboa, WINNING LAB, 1649-026 Lisboa, Lisbon, Portugal ' LabEST, Instituto Piaget, Avenida Jorge Peixinho, n.º30, Quinta da Arreinela, Av. Jorge Peixinho n30, 2805-059, Almada, Portugal

Abstract: The current pandemic context has highlighted the importance of remote work in companies. Typically associated with management work, telework can also be applied to several other areas, in particular innovation. Through a quantitative study, by means of a questionnaire survey to a sample of 115 individuals, we analysed the causality relationship of the variables according to the conceptual model elaborated and tested using structural equations. Thus, the results confirm the importance knowledge management process in a teleworking environment, and how these constructs, individually and together, influence organisational innovation. It was also found the mediating effect on the stages of the knowledge management process (knowledge acquisition, exploration and sharing). Organisations that have a culture that favours communication and sharing, even in telework, and have innovative strategies to manage knowledge will see an impact of knowledge management on innovation of the way it relates to others.

Keywords: workforce agility; remote work; knowledge management; innovation; organisational culture.

DOI: 10.1504/IJASM.2023.130853

International Journal of Agile Systems and Management, 2023 Vol.16 No.2, pp.145 - 178

Received: 11 Aug 2021
Accepted: 18 Sep 2021
Published online: 12 May 2023 *

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