Title: Factors influencing online transport drivers' job satisfaction in Indonesia

Authors: Keni Keni; Nicholas Wilson; Chee Wei Loon; Boo Mei Chin; Lim Thean Pheng

Addresses: Department of Management, Faculty of Business and Economics, Universitas Tarumanagara, Indonesia ' Department of Management, Faculty of Social Sciences and Humanities, Universitas Bunda Mulia, Indonesia ' Department of Accountancy and Business, Faculty of Accountancy, Finance and Business, Tunku Abdul Rahman University College (TAR UC), Penang Branch Campus, Malaysia ' Department of Accountancy and Business, Faculty of Accountancy, Finance and Business, Tunku Abdul Rahman University College (TAR UC), Penang Branch Campus, Malaysia ' Department of Accountancy and Business, Faculty of Accountancy, Finance and Business, Tunku Abdul Rahman University College (TAR UC), Penang Branch Campus, Malaysia

Abstract: This paper tries to understand the impact of perceived occupational health hazard, perceived job risk and perceived job insecurity on online transportation drivers' job satisfaction in Indonesia, and how people fear towards the COVID-19 pandemic moderates those impacts. This study uses a quantitative survey method by using questionnaires which were virtually distributed to 202 online transportation drivers in Indonesia. A non-probability sampling method in the form of convenience sampling was chosen to ensure that the criteria of respondents are in line with the ones that have been set by the authors. This study conducted the PLS-SEM method, and it was concluded that perceived occupational health hazard, perceived job risk and perceived job insecurity significantly affect the online transportation drivers' job satisfaction. Furthermore, people's fear towards the COVID-19 outbreak was found to significantly moderate the effect of perceived occupational health hazard, perceived job risk and perceived job insecurity towards job satisfaction.

Keywords: perceived occupational health hazard; perceived job risk; perceived job insecurity; job satisfaction; fear of COVID-19 outbreak; Indonesia.

DOI: 10.1504/IJSEM.2023.131130

International Journal of Services, Economics and Management, 2023 Vol.14 No.2, pp.133 - 154

Received: 08 Jan 2022
Accepted: 11 Sep 2022
Published online: 31 May 2023 *

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