Title: Leading the digital transformation: a dynamic capability framework proposal

Authors: Raphael Donaire Albino; Miguel Mira da Silva; Cesar Alexandre de Souza

Addresses: School of Economics, Administration and Accounting, University of São Paulo (FEA/USP), São Paulo, Brazil ' Instituto Superior Técnico, Universidade de Lisboa, Lisbon, Portugal ' School of Economics, Administration and Accounting, University of São Paulo (FEA/USP), São Paulo, Brazil

Abstract: Digital transformation has been defined as the capacity of organisations to embed digital technologies in their routines, leading to a change in how they create value for their customers, backed by a rethinking of their whole structure and processes, reshaping their business model. Empirical data and cases reported that just a few companies succeed in digital transformation and go beyond the experimentation and piloting steps. We proposed a framework to generically describe the triggers, enablers, barriers, dynamic capabilities, expected outcomes, and strategic renewal that encompass digital transformation in incumbent organisations. By following a design science research approach, we proposed an artefact demonstrated and evaluated by a group of experts. Our findings revealed that digital transformation is a continuous process of adapting technology and strategy, evolving the business model, building a culture of collaboration, supporting people's development, creating smart governance structures, and connecting deeply with customers.

Keywords: digital transformation; information system strategy; dynamic capabilities; design science research.

DOI: 10.1504/IJBIS.2023.131354

International Journal of Business Information Systems, 2023 Vol.43 No.2, pp.216 - 257

Received: 27 Apr 2020
Accepted: 10 Jul 2020
Published online: 07 Jun 2023 *

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