Title: Uncertainty, responsiveness and operational performance in supply chain: a conceptual study using contingency theory approach
Authors: Jitendra Nenavani; Rajesh Kumar Jain
Addresses: Institute of Management, Nirma University, Ahmedabad, Gujarat, 382481, India ' Institute of Management, Nirma University, Ahmedabad, Gujarat, 382481, India
Abstract: Amid uncertainty from customers and suppliers, academicians and practitioners have focused on building a supply chain that is robust enough to withstand the disruption damages. Given the several supply chain risk mitigation strategies like flexibilities, agility and postponement, this is the first such paper to analyse the relationship between supply chain responsiveness and supply chain uncertainty through contingency theory lenses. To arrive at a conceptual framework that aims to build the relationship among the constructs, this study in detail has studied the literature of selected articles on supply chain uncertainty from peer-reviewed journals. Findings not only draw attention to the role of responsiveness in the supply chain under uncertainty but also indicate towards analysing the effect of the relationship between uncertainty and performance. Therefore, we believe that supply chain responsiveness, being a mediator in the framework presented, might lessen the impact of supply chain uncertainty on operational performance.
Keywords: supply chain uncertainty; supply chain responsiveness; operational performance; contingency theory; supply chain strategy.
DOI: 10.1504/IJSOM.2023.131500
International Journal of Services and Operations Management, 2023 Vol.45 No.2, pp.207 - 231
Received: 28 Jul 2020
Accepted: 28 Feb 2021
Published online: 15 Jun 2023 *