Title: What will (and should) sustainable digital maturity look like in business ecosystems? A Delphi study on the best practices, barriers and regulation of digital transformation

Authors: Fabio James Petani; Ishraf Zaoui; Sergey Kovalev; Pascal Montagnon

Addresses: Research Chair on Digital Innovation, Data Science and Artificial Intelligence, INSEEC Grande Ecole, INSEEC U, 24 Rue De l'Université, 69007 Lyon, France ' Research Chair on Digital Innovation, Data Science and Artificial Intelligence, INSEEC Grande Ecole, INSEEC U, 24 Rue De l'Université, 69007 Lyon, France ' Research Chair on Digital Innovation, Data Science and Artificial Intelligence, INSEEC Grande Ecole, INSEEC U, 24 Rue De l'Université, 69007 Lyon, France ' Research Chair on Digital Innovation, Data Science and Artificial Intelligence, INSEEC Grande Ecole, INSEEC U, 24 Rue De l'Université, 69007 Lyon, France

Abstract: Digital transformation is a necessary condition for organisational survival and business success. The best performing organisations around the world adopt mature digital innovation strategies across functions and in every industry to compete through evolving products, services and organisational processes, pursuing new capabilities, resources and markets, via agile technologies and new business models. The capacity to capture business value through digital transformation involves managing a broad generative change in culture, corporate governance and executive leadership, across organisational dimensions. Entrepreneurs and organisations need to know more about which technologies, best practices and barriers will drive or hinder a sustainable digital maturity in the future of business ecosystems. A Delphi study is conducted with an international panel of experts from the academy, management consulting firms and industry leaders on how digital transformation might unfold and be regulated tomorrow, exploring ethical aspects of what sustainable digital maturity will (and should) look like.

Keywords: digital maturity and transformation; sustainability; Delphi study; best practices and barriers; regulation; business ethics; digital technology regulation; responsible innovation; business ecosystems; expert forecast.

DOI: 10.1504/IJESB.2023.131618

International Journal of Entrepreneurship and Small Business, 2023 Vol.49 No.1, pp.87 - 122

Received: 08 Nov 2019
Accepted: 08 Mar 2020
Published online: 21 Jun 2023 *

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