Title: Advanced technology in modern SMEs: the intelligent HRM perspective

Authors: Orhan Yabanci

Addresses: Eskisehir Osmangazi University, 26480, Eskisehir, Turkey

Abstract: SMEs play a major role in the local and global markets and are one of the critical catalysts for a strong global economy. However, due to their limited capacities compared to larger firms, SMEs confront many problems when entering and competing in the local and global markets. Some of these problems that distract SMEs from the competitive markets revolve around human resources and digitalisation. Many SMEs lack strong HRM patterns and the effective use of ICT, specifically for their management processes workwise. Therefore, this paper concentrates on the issue of digitalisation in the HRM process in SMEs. The paper initially describes the technological dimension of HRM and focuses on AI-powered computer systems, which are one of the latest technological advances in the field. Then, it specifically seeks to discuss the adoption of these systems and identify their potential in conducting HRM-related activities in SMEs.

Keywords: small or medium-sized enterprises; SMEs; human resources; human resource information systems; HRISs; intelligent human resource management; i-HRM; information and communications technology; ICT; artificial intelligence; AI-powered computer systems; cognitive computing; HRM process.

DOI: 10.1504/IJHRDM.2023.131635

International Journal of Human Resources Development and Management, 2023 Vol.23 No.2, pp.127 - 138

Received: 03 Mar 2022
Received in revised form: 11 Dec 2022
Accepted: 25 Jan 2023
Published online: 21 Jun 2023 *

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