Title: The excellence heart 2.0: a holistic model for sustained and innovative business excellence tested in an HVAC company

Authors: Soumaya Elyoussoufi; Mohamed Mazouzi; Anass Cherrafi; Jamal Elbaz

Addresses: Laboratory LM2I, Department 2I2D, National School of Electricity and Mechanics (ENSEM), Hassan II University, Casablanca, Morocco ' Laboratory LM2I, Department 2I2D, National School of Electricity and Mechanics (ENSEM), Hassan II University, Casablanca, Morocco ' Department of Industrial Engineering, ENSAM School, Moulay Ismail University, Meknes, Morocco ' Ibn Zohr University, Agadir, Morocco

Abstract: Achieving organisational excellence is an issue that has prompted both the scientific community and business managers. Several models are proposed. Unfortunately, such models tend to divide the approach or suggest complicated frameworks not adaptable to different companies. Based on literature reviews, Amazon's story, and TRIZ papers in management, we have developed a holistic and adaptable model that stimulates the company's creativity, agility, and sustainability. A case study in an HVAC company highlights the advantages of the model, which will initiate a new approach to business excellence. Moreover, further research can be conducted to test the model through case studies in different businesses and fields.

Keywords: holistic framework; innovative model; excellence; business; TRIZ; strategy; evolution system; HVAC; excellence heart; Lean Six Sigma; LSS; Amazon.

DOI: 10.1504/IJBPSCM.2023.131682

International Journal of Business Performance and Supply Chain Modelling, 2023 Vol.14 No.2, pp.204 - 228

Received: 22 Mar 2021
Received in revised form: 05 May 2022
Accepted: 02 Aug 2022
Published online: 26 Jun 2023 *

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