Title: E-readiness assessment for public e-services in Morocco

Authors: Hanane Benaddi; Yaâcoub Hannad; Elyoussfi El Kettani; Mohammed Askour

Addresses: Partial Differential Equations, Spectral Algebra and Geometry Laboratory, Department of Information Modelling and Communication Systems, University Ibn Toufail, Kenitra, Morocco ' National Institute of Statistics and Applied Economic, Rabat, Morocco ' Partial Differential Equations, Spectral Algebra and Geometry Laboratory, Department of Information Modelling and Communication Systems, University Ibn Toufail, Kenitra, Morocco ' Ministry of Administration Reform and Public Service, Rabat, Morocco

Abstract: E-government concept is not limited to introduce ICT techniques into public organisations, but it has several facets like conceptions, strategies and knowledge to restructure and strengthen relationship between government and citizens. The aim of this paper is to check whether public e-services in Morocco are adopting ICT activities in efficient manner, to identify their maturity level and assess their e-readiness index. Conducted by the Ministry of Administration and Public service reform, the main goal of this study is to examine the effective factors that impact the e-readiness of national public e-services, and determine obstacles that prevent public administration development. The finding of the study will guide the government to improve the delivery of public e-services, thereby increasing the adoption of ICT in e-government programs.

Keywords: e-government; maturity model; e-readiness; public e-service; Morocco.

DOI: 10.1504/EG.2023.131728

Electronic Government, an International Journal, 2023 Vol.19 No.4, pp.492 - 508

Received: 24 Apr 2021
Accepted: 27 Jun 2021
Published online: 30 Jun 2023 *

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