Title: Measuring end user satisfaction in hospital information systems

Authors: Alagirisamy Kamatchi Subbiah Sukumaran

Addresses: Formerly School of Management, SASTRA University, Thanjavur, India

Abstract: The study measured user satisfaction of a hospital information system using the end user computing satisfaction scale. The EUCS scale and, the modified EUCS scale incorporating 'outcome expectancy' construct could be usefully deployed to measure end user satisfaction. While the end users were satisfied with the content, accuracy and format, and outcome expectancy of the hospital information system, they were not satisfied with the ease of use and timeliness aspects. The study found that there was no difference due to gender, experience and, managerial level of the employees for the dissatisfaction of the ease of use and timeliness aspects. However, the adult end users (aged 30 years and above) found the system easy to use than the younger end users.

Keywords: hospital information system; HIS; end user computing satisfaction scale; EUCS; outcome expectancy; information system success; healthcare industry.

DOI: 10.1504/IJMCP.2023.131752

International Journal of Management Concepts and Philosophy, 2023 Vol.16 No.3, pp.228 - 242

Received: 03 Sep 2022
Accepted: 07 Sep 2022
Published online: 30 Jun 2023 *

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