Title: Digital transformation in Indian higher educational institutions: a qualitative exploration of administrators' perspectives

Authors: Ramprrasadh Goarty; Kriti Priya Gupta

Addresses: Narsee Monjee Institute of Management Studies (NMIMS), Bengaluru, Karnataka, India; Symbiosis International (Deemed University), Pune, India ' Symbiosis Centre for Management Studies (SCMS), Symbiosis International (Deemed University), NOIDA, India

Abstract: The present study aims to understand the factors influencing the digital transformation of various administrative and academic processes in higher educational institutions (HEIs). Furthermore, these factors are mapped to different contexts within the Technological-Organisational-Environmental (TOE) and Technology, Pedagogy, Content Knowledge (TPACK) frameworks. The study takes a qualitative approach comprising in-depth semi-structured interviews. The qualitative data is analysed through a thematic analysis to identify the drivers of digital transformation in HEIs. We identified eleven influencing factors that were categorised under four dimensions of TOE and TPACK frameworks, namely, technological factors, organisational factors, environmental factors and teachers' knowledge related factors. The findings indicate that the digital transformation in administrative processes is primarily influenced by organisational and technological factors, whereas the digital transformation in academic processes is primarily influenced by environmental factors and teachers' knowledge related factors.

Keywords: digital transformation; higher education; technology in education; thematic analysis; India.

DOI: 10.1504/IJTEL.2023.131867

International Journal of Technology Enhanced Learning, 2023 Vol.15 No.3, pp.286 - 310

Received: 02 Jun 2022
Received in revised form: 03 Aug 2022
Accepted: 03 Aug 2022
Published online: 04 Jul 2023 *

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