Title: Evaluation and comparison of various business process management tools

Authors: Victor Chang; Yian Chen; Qianwen Ariel Xu; Chang Xiong

Addresses: Department of Operation and Information Management, Aston Business School, Aston University, Birmingham, UK ' Department of Management Studies, School of Business, Aalto University, Helsinki, Finland ' Department of Operation and Information Management, Aston Business School, Aston University, Birmingham, UK ' Hexie Management Centre, Xi'an Jiaotong-Liverpool University, China

Abstract: This paper aims to introduce, compare and contrast various commonly used business process management (BPM) tools (suites). In the first section, this research reviews the adoption of BPM tools in the industry with some concrete examples and descriptions. The continuous development trend and the benefits of integrating BPM tools into the businesses are presented. The project will then review the academic literature on BPM that would cover BPM's definition, the development of BPM theories, and the associated tools. Three BPM tools, namely Bizagi BPM Suite, ProcessMaker and Flokzu, analyse specifically will be analysed in this paper, in detail with a real business process as an example. A method adjusted from Vuksic et al. 's (2007) guidelines for selecting discrete event simulation (DES) tools will be used to evaluate and compare the BPM tools. This paper found that among the tools evaluated, Bizagi and Flokzu have a more intuitive user interface and process maker is the least user-friendly tool. Bizagi is recommended for large and middle-sized organisations and Flokzu for smaller organisations.

Keywords: BPM Suites; descriptions; comparison; model; Bizagi; ProcessMaker; Flokzu.

DOI: 10.1504/IJBIS.2023.132065

International Journal of Business Information Systems, 2023 Vol.43 No.3, pp.281 - 308

Received: 30 Jun 2020
Accepted: 14 Jul 2020
Published online: 11 Jul 2023 *

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