Title: A study to identify the factors influencing learning orientation on service innovation framework of Delhi Metro Rail Corporation

Authors: Yogendra Pal Bharadwaj; Mukesh Singh

Addresses: Institute of Business Management, GLA University, Mathura, UP, India; ICSSR, Ministry of HRD, New Delhi, India Sponsored to Department of Commerce, Aligarh Muslim University, Aligarh, UP, India ' Institute of Business Management, GLA University, Mathura, UP, India

Abstract: This study intends to identify the factors influencing learning orientation (shared vision, intra-organisational knowledge sharing, open-mindedness and commitment to learning) on the service innovation performance of employees' working in Delhi Metro Rail Corporation. Based on a self-adapted questionnaire using a five-point Likert scale, it used multiple regression analysis with a sample of 650 employees of DMRC through the proposition of a conceptual model and the hypotheses were tested accordingly. Pragmatic testing of this study identified that commitment to learning, open-mindedness and intra-organisational knowledge sharing were the influencing factors affecting the service innovation framework of DMRC employees, on the other hand, the outcome of shared vision was discovered to be insignificant. It provides significant ramifications to the metro officials concerning how to improve service innovation procedures for their employees so that they may work effectively through identifying the relationship of the learning orientation on the service innovation procedure of metro employees.

Keywords: learning orientation; shared vision; open-mindedness; commitment to learning; service innovation; intra-organisational knowledge sharing.

DOI: 10.1504/IJPSPM.2023.132241

International Journal of Public Sector Performance Management, 2023 Vol.12 No.1/2, pp.83 - 98

Received: 22 May 2020
Accepted: 14 Oct 2020
Published online: 14 Jul 2023 *

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