Title: Organisational learning: a study of the industrial sector

Authors: Anil Kumar; Deepika Saini

Addresses: Haryana School of Business, GJUS&T, Haryana, India ' Haryana School of Business, GJUS&T, Haryana, India

Abstract: Organisational learning is considered to be one of the essential foundations of competitive advantage in strategic management. This article aims to identify the most vital factors that influence organisational learning and perception of employees regarding organisational learning in the industrial sector. The sample has been collected from 400 respondents (200 employees each from the service and manufacturing sectors) for the study, by using the convenience sampling method. For this purpose, analysis was done by using descriptive statistics, exploratory factor analysis, confirmatory factor analysis through AMOS software and independent sample t-test. After analysis, it is found that the behaviour and cognitive changes factor is the most significant factor that influences organisational learning in the industrial sector among three factors: open mindedness, behaviour and cognitive changes and support for learning. Significant difference was found among employees' perception towards organisational learning regarding open mindedness and behaviour and cognitive changes across type of industry.

Keywords: organisational learning; manufacturing sector; service sector; India.

DOI: 10.1504/IJSOM.2023.132464

International Journal of Services and Operations Management, 2023 Vol.45 No.3, pp.355 - 372

Received: 02 Nov 2020
Accepted: 02 Apr 2021
Published online: 21 Jul 2023 *

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