Title: Business excellence models: a critical review of the models' frameworks

Authors: Alaa M. Ubaid; Fikri T. Dweiri

Addresses: College of Engineering, University of Sharjah, UAE ' Industrial Engineering and Engineering Management Department, College of Engineering, University of Sharjah, UAE

Abstract: The objectives of this research are to identify the gaps and potential improvement areas in the frameworks of the predominant business excellence models (BEMs) and to propose a future research agenda. The methodology used consists of three steps: 1) review the predominant BEMs' frameworks; 2) analyse the reviewed frameworks based on the framework and the excellent performance realisation methodologies (EPRMs) elements proposed by Ubaid and Dweiri; 3) synthesise the results. The analysis of the literature confirmed the novelty of this research approach. The current research enhances the knowledge in the business excellence (BE) scope by identifying three gaps in the BEMs' frameworks. The gaps include the gap related to the tool kit (TK) element, the gap related to the performance management system (PMs) element, and the gap related to the overlap between the elements of the excellence frameworks. Many future research areas are suggested in this research.

Keywords: business excellence model; BEM; framework; methodology; evaluation.

DOI: 10.1504/IJBEX.2023.132636

International Journal of Business Excellence, 2023 Vol.30 No.3, pp.349 - 382

Received: 11 Jun 2020
Accepted: 31 Aug 2020
Published online: 07 Aug 2023 *

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