Title: Idiosyncratic deals and employee workplace deviance: the moderating role of psychological empowerment in the Indian hospitality industry

Authors: Bhawna; Sanjeev Kumar Sharma; Prashant Kumar Gautam

Addresses: University Institute of Applied Management Sciences (UIAMS), Panjab University, Chandigarh, India ' University Institute of Applied Management Sciences (UIAMS), Panjab University, Chandigarh, India ' University Institute of Hotel and Tourism Management, Panjab University, Chandigarh, India

Abstract: To excel in this rapidly changing business environment, the only exclusive asset organisations have is their human resource. Drawing upon the social exchange theory this study investigated the impact of idiosyncratic deals on employee workplace deviance and to what extent psychological empowerment moderates the association between idiosyncratic deals and employee workplace deviance using SEM analysis. Seeing the trend of personalisation, firms have started practicing personalised human resource practices and adjusting work arrangements to match the demands of deserving employees and enterprises' strategic objectives to retain talented human resources. A total of 405 hotel front-line workers from a population of 25 classified and unclassified hotels from Haryana were surveyed. From a managerial perspective, results concluded that management and policymakers at the hospitality industry should prioritise the offering of personalised work arrangements based on employees personal and work requirements in order to build their sense of psychological empowerment, which in turn suppress their workplace deviances.

Keywords: idiosyncratic deals; i-deals; personalised work arrangements; psychological empowerment; employee workplace deviance; job-demand resource model; norm of reciprocity; Indian hospitality industry.

DOI: 10.1504/IJKMTH.2023.132775

International Journal of Knowledge Management in Tourism and Hospitality, 2023 Vol.3 No.2, pp.101 - 116

Received: 28 Dec 2022
Accepted: 29 Dec 2022
Published online: 09 Aug 2023 *

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