Title: An investigation of factors influencing student satisfaction with MOOCs in the Indian higher education system

Authors: Devika Rani Sharma; Smitha Girija

Addresses: GITAM Hyderabad Business School, GITAM University, Gandhi Nagar, Rushikonda, Visakhapatnam, Andhra Pradesh 530045, India ' GITAM Institute of Management, GITAM University, Gandhi Nagar, Rushikonda, Visakhapatnam, Andhra Pradesh 530045, India

Abstract: The rapid advances in pedagogical and technological innovations are redefining higher education in the last few decades and traditional universities are facing new challenges. The learning needs of the new genre of students are vastly different from their predecessors as the kind of skills they need to develop for the jobs of the 21st century are distinct. The aim of this paper is to analyse the factors that motivate Indian higher education students to look for various online platforms which offer MOOCs. The paper intends to systematically analyse the extant literature on various factors affecting learner satisfaction and propose a model with a specific focus on Indian students and propose a conceptual which can be further tested through statistical analysis.

Keywords: student satisfaction; course content; convenience; instructor interaction; social presence; self-efficacy; smart PLS; MOOCs; asynchronous; higher education.

DOI: 10.1504/IJBIS.2023.132807

International Journal of Business Information Systems, 2023 Vol.43 No.4, pp.443 - 464

Received: 11 Mar 2020
Accepted: 02 Aug 2020
Published online: 10 Aug 2023 *

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