Title: Developing a multi-perspective capability model for organisational business process management maturity assessment in digital era

Authors: C.R. Oruthotaarachchi; W.M.J.I. Wijayanayake

Addresses: Department of Industrial Management, University of Kelaniya, Sri Lanka ' Department of Industrial Management, University of Kelaniya, Sri Lanka

Abstract: Many research studies have identified business process management (BPM) as the top business priority. Several opportunities and challenges have arisen due to digitisation, including a shift in how BPM initiatives are managed, and the development of new capabilities businesses should incorporate for BPM success. Various BPM capability assessment models have been discovered in the literature to date. However, these models must be revised to include digital BPM advancements to fit with the organisational contexts in the digital age. This study aims to determine the fundamental components of BPM capacity evaluation in current organisational environments. A new BPM capacity assessment model with 21 capability elements was established based on the findings of this study. Future implications of this research study can empirically evaluate the developed model and expand the identified capability elements to a model for assessing organisational BPM maturity.

Keywords: business process management; BPM capability assessment; BPM maturity; qualitative data analysis; thematic data analysis.

DOI: 10.1504/IJISCM.2023.133356

International Journal of Information Systems and Change Management, 2023 Vol.13 No.3, pp.191 - 208

Received: 04 Jul 2022
Accepted: 24 Jan 2023
Published online: 13 Sep 2023 *