Title: The impact of user familiarity to ERP usage: an empirical study

Authors: Fan Zhao; Kazuo Nakatani

Addresses: Lutgert College of Business, Florida Gulf Coast University, USA ' Lutgert College of Business, Florida Gulf Coast University, USA

Abstract: ERP vendors are rapidly updating their systems with emerging technology every year. Many companies are trying to catch up with the speed by upgrading their current ERP systems. Although various IS acceptance models, including the TAM model, were developed to understand the ERP end-users' behavioural intention, few studies have examined the effects of familiarity from a user perspective. This study focuses on usability issues of current ERP systems and gains an in-depth understanding of familiarity in the context of ERP continuance usage. We collected data from a user practice experiment to investigate how this cognitive and affective factor, familiarity, is interrelated with ERP users' continuance intention. The results support the criticism of TAM and show the importance of familiarity as an additional critical construct to the context of ERP adoption. Implications for both academic research and practice, as well as suggestions for future studies, are discussed.

Keywords: enterprise resource planning; ERP; familiarity; continuous usage.

DOI: 10.1504/IJISCM.2023.133360

International Journal of Information Systems and Change Management, 2023 Vol.13 No.3, pp.265 - 283

Received: 09 Nov 2022
Accepted: 28 Apr 2023
Published online: 13 Sep 2023 *