Title: The application of quality control circle to improve the PQCDSM quality parameters: a case study

Authors: Ankesh Mittal; Pardeep Gupta; Vimal Kumar; Christopher Chun Ki Chan

Addresses: Department of Mechanical Engineering, Asra College of Engineering and Technology, Sangrur, Punjab, India ' Department of Mechanical Engineering, Sant Longowal Institute of Engineering and Technology, Longowal, Sangrur, Punjab, India ' Department of Information Management, Chaoyang University of Technology, Taichung, 41349, Taiwan ' Department of Information Management, Chaoyang University of Technology, Taichung, 41349, Taiwan

Abstract: The purpose of this study is to demonstrate the possible use of implementation of the quality improvement tool and processes to the management of an Indian manufacturing organisation. A conceptual case study research design methodology has been used in this research paper. The present study gives a step-by-step description of the implementation of the quality circles right from the introduction to successful implementation. This study also demonstrates the utilisation of seven quality control tools in line with the steps of the plan-do-check-act cycle. The company implemented quality control circle initiatives to improve the no-load noise rejection rate of compressors and as a result compressibility with new grade card material has been reduced by 50%, inspection time also reduced by 50%, and no-load rework reduced from 16% to 2% within five months. The novelty of this study is that the difficulties were conferred by the employees who were directly tackled with them and who completely were advanced with the moral influence to resolve them.

Keywords: quality control circles; continuous improvement; seven QC tools; case study.

DOI: 10.1504/IJPQM.2023.133422

International Journal of Productivity and Quality Management, 2023 Vol.40 No.1, pp.102 - 119

Received: 09 Jul 2021
Accepted: 18 Nov 2021
Published online: 15 Sep 2023 *

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