Title: Demystifying the relationship between enablers and results at sub-criteria level: an empirical study on EFQM model

Authors: M.A. Narasimha Murthy; Kuldip Singh Sangwan; N.S. Narahari

Addresses: Department of Mechanical Engineering, Birla Institute of Technology and Science (BITS), Pilani – 333031 (Rajasthan), India ' Department of Mechanical Engineering, Placement and Workshop, Birla Institute of Technology and Science (BITS), Pilani – 333031 (Rajasthan), India ' Department of Industrial Engineering and Management, RV College of Engineering, Bangalore – 560059, India

Abstract: The purpose of this article is to assess the interrelations between the EFQM model's enablers and results at the sub-criteria level. The multi-collinearity issue is addressed using a factorial analysis of DOE techniques for identifying the primary factors influencing the results. The primary data for the study is taken from the assessment scores of 58 Indian companies used for EFQM award program. The factorial analysis is primarily used for data analysis. The research has identified the primary influencing factors at the sub-criteria level for the customer, people, society, and business performance improvement. The few and critical enablers identified in the research would serve managers and organisations as a guide for effective deployment of the EFQM model and focused prioritisation for the improvement. The study has also demystified the assumptions regarding interlinkages/inter-connections among sub-criteria of the EFQM model to improve organisational results.

Keywords: EFQM; factorial analysis; DOE; empirical research; business excellence; influencing factors; results category.

DOI: 10.1504/IJBEX.2023.133554

International Journal of Business Excellence, 2023 Vol.31 No.1, pp.126 - 154

Received: 25 May 2020
Accepted: 10 Oct 2020
Published online: 21 Sep 2023 *

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