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Title: Building win-win value networks for product-service systems' delivery

Authors: Sophie Peillon; Khaled Medini; Thorsten Wuest

Addresses: Mines Saint-Etienne, Institut Henri Fayol, Univ. Lyon, Univ. Lumière Lyon 2, Univ. Jean Monnet, UR COACTIS, F – 42023 Saint-Etienne, France ' Mines Saint-Etienne, Univ. Clermont Auvergne, INP Clermont Auvergne, CNRS, UMR 6158 LIMOS, F – 42023 Saint-Etienne, France ' Industrial and Management Systems Engineering Department, West Virginia University, 1306 Evansdale Drive, Morgantown, West Virginia 26506, USA

Abstract: Product-service systems (PSS) are complex bundles of products and services aimed at fulfilling customers' needs. The key challenges of designing a new PSS include establishing the underlying value network supporting PSS delivery. The success of a PSS business model relies heavily on establishing a win-win value network that ensures fairly shared value capture and creation among the PSS stakeholders. This paper investigates the underlying challenges of establishing such value networks, and proposes a novel framework for building win-win value networks for PSS delivery. A case study illustrates the applicability and usefulness of the proposed framework in designing and assessing the possible value networks and associated value capture for the delivery of an innovative smart PSS in the cheese industry.

Keywords: product-service systems; PSS; business model; value network; value capture; economic assessment.

DOI: 10.1504/IJMTM.2023.133693

International Journal of Manufacturing Technology and Management, 2023 Vol.37 No.5/6, pp.619 - 637

Received: 19 Jul 2022
Accepted: 21 Mar 2023
Published online: 29 Sep 2023 *