Title: Conceptual framework for systematic problem solving: a roadmap for root cause discovery

Authors: Saso Krstovski; Michael Rowley

Addresses: Lawrence Technological University, 21000 W 10 Mile Rd., Southfield, MI 48075, USA ' QDC Consulting, 1930 SE 36 Street, Cape Coral, Fl 33904, USA

Abstract: Problem-solving is a daily activity within business operations. Utilising a structured approach ensures efficiency in the determination of root causes. Several structured methodologies exist and have proven to provide significant improvements for practitioners. Current methodologies are limited based on the type of problem or industry sector. This publication proposes a flexible methodology that allows practitioners to fit the framework to the problem(s). The recommended framework provides a limitless methodology and prevents unnecessary waste by practitioners trying to fit problems within a framework. A case study utilising the suggested framework displays the effectiveness and flexibility within a real-world scenario.

Keywords: problem solving; lean; measurement; analytics; visualisation.

DOI: 10.1504/IJMCP.2023.133799

International Journal of Management Concepts and Philosophy, 2023 Vol.16 No.4, pp.367 - 379

Received: 25 May 2022
Accepted: 27 May 2022
Published online: 03 Oct 2023 *

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