Title: Employee relationship management and achievement motivation: insights from hospitals

Authors: Amneh M. Khraisat; Ghazi A. Al-Weshah; Noor Al-Ma'aitah

Addresses: Al-Balqa Applied University, Salt – 1917, Jordan ' Faculty of Business, Al-Balqa Applied University, Salt – 19117, Jordan ' Business School, Mutah University, Karak, Jordan

Abstract: This study aims to investigate the effect of employee relationship management (ERM) on achievement motivation in private hospitals in Jordan. Using convenient sampling design, 255 respondents at different administrative levels from private hospitals in Jordan are selected to complete the study questionnaire. To test the hypotheses of the study, AMOS 23 is used via structural equation modelling (SEM). The results show that ERM with its three dimensions (human resource practices, communication, and trust) are positively associated with aspiration, however, shared goals do not affect aspiration. The results also reveal that all ERM dimensions (human resources practices, communication, trust, and shared goals) have a positive effect on mastery in private hospitals. The study recommends that hospitals and healthcare organisations need to adopt ERM programs in order to enhance achievement motivation for their employees at different administrative levels.

Keywords: employee relationship management; ERM; achievement motivation; human resources practices; healthcare; private hospitals.

DOI: 10.1504/IJMP.2023.133943

International Journal of Management Practice, 2023 Vol.16 No.6, pp.727 - 743

Received: 29 Aug 2021
Accepted: 20 Dec 2021
Published online: 06 Oct 2023 *

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