Title: Inhibiting and enabling factors influencing employees' adoption of e-government: prioritisation using analytic hierarchy process

Authors: Kriti Priya Gupta; Preeti Bhaskar; Priyanka Bhaskar

Addresses: Symbiosis Centre for Management Studies, Symbiosis International (Deemed University), Noida, India ' ICFAI University, Dehradun, Uttarakhand, India; University of Technology and Applied Sciences Ibra, Ibra, Oman ' Department of Management Studies, Kanya Gurukula Campus, Gurukula Kangri Vishwavidyalaya, Haridwar, Uttarakhand, India

Abstract: In India, the Union Cabinet approved the NeGP in the year 2006 and 44 mission mode projects were initiated at various phases. At present, out of 44, only 15 are delivering full services and others are delivering services partially or either in the implementation, design and development phase. Thus, it is clear that from 2006 until now, e-government projects are being implemented at a very slow pace. Many researchers claimed that the primary reason for this slow growth is that the employees did not adopt e-government. In this paper, various factors have been investigated and prioritised which inhibit and enable employees' e-government adoption. The findings reveal that among the four main inhibiting factors; institutional barriers secure the highest ranking followed by personal barriers, technical barriers and operational barriers. Similarly, among the three main enabling factors, organisational support secure highest rank, followed by auxiliary services and government support.

Keywords: inhibiting factors; enabling factors; employees; e-government adoption; analytic hierarchy process; AHP; India.

DOI: 10.1504/EG.2023.134013

Electronic Government, an International Journal, 2023 Vol.19 No.6, pp.641 - 666

Received: 10 Jul 2021
Accepted: 03 Oct 2021
Published online: 10 Oct 2023 *

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