Title: Optimisation of information and communication systems of local government

Authors: Oleg A. Diegtiar; Тetyana A. Kravchenko; Olena L. Yevmieshkina; Tetiana V. Sych; Yana M. Linetska

Addresses: Department of Management and Public Administration, O.M. Beketov National University of Urban Economy in Kharkiv, Kharkiv, Ukraine ' Department of Public Administration and Land Management, Classic Private University, Zaporizhzhia, Ukraine ' Department of Public Administration and Economy, V.I. Vernadsky Taurida National University, Kyiv, Ukraine ' Department of Public Service and Management of Educational and Social Institutions, Luhansk Taras Shevchenko National University, Starobilsk, Ukraine ' Department of Public Administration and Local Government, Kherson National Technical University, Kherson, Ukraine

Abstract: The article is devoted to the study of innovative methods of optimising the information and communication systems of the local government of Ukraine in the changing conditions of today. The author's definition of the category 'public service' is given. It was found that effective servicing of the needs of civil society and economic entities is impossible without the involvement of information systems and technologies and requires the implementation of systematic information support for the management and service activities of local self-government bodies. An innovative information and communication system has been formed to ensure the activities of local self-government bodies in the provision of public services. The working subsystems of the developed system have been investigated and ways of their improvement and innovation in the prospects of their development have been proposed.

Keywords: public service; civil society; municipal administration; socio-economic development; regional authorities.

DOI: 10.1504/EG.2023.134019

Electronic Government, an International Journal, 2023 Vol.19 No.6, pp.734 - 746

Received: 22 Sep 2021
Accepted: 24 Oct 2021
Published online: 10 Oct 2023 *

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