Title: Digitalisation as a tool of public administration (using the example of Tyumen)

Authors: Daria A. Kostyreva; Anastasia Yu. Kretova; Boris M. Likhtenshtein

Addresses: Department of Marketing and Public Administration, Industrial University of Tyumen, Tyumen, Russian Federation ' Department of Marketing and Public Administration, Industrial University of Tyumen, Tyumen, Russian Federation ' Department of Marketing and Public Administration, Industrial University of Tyumen, Tyumen, Russian Federation

Abstract: The relevance of the study is conditioned by the prospects for interaction of executive power structures of regions and municipalities with the population by informing and receiving feedback. The purpose of the study is a detailed comprehensive systematic analysis and investigation of the problems of using forms, tools, and means of informatisation and digitalisation of the administration system, both in Russia as a whole and in a single region (Tyumen Oblast and the capital centre - Tyumen). The results were obtained by means of the theoretical and methodological analysis of research papers devoted to the problems and issues of digitalisation of public administration structures, informatisation and technologisation of the entire administration system in various countries. This study allowed identifying the main problems associated with the processes of digitalisation of administrative tools in the activities of public authorities and affecting the overall state policy in the country.

Keywords: executive bodies; municipal policy; technologisation of administrative processes; global network; electronic state services.

DOI: 10.1504/EG.2023.134024

Electronic Government, an International Journal, 2023 Vol.19 No.6, pp.747 - 759

Received: 23 Sep 2021
Accepted: 05 Dec 2021
Published online: 10 Oct 2023 *

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