Title: Multi-level configuration of sustainability drivers of the municipal service supply chain with uncertainty

Authors: Hadi Balouei Jamkhaneh; Ahamad Ghorbanpour; Reza Shahin

Addresses: Department of Industrial Management, Persian Gulf University, Bushehr, 516913817, Iran ' Department of Industrial Management, Persian Gulf University, Bushehr, 516913817, Iran ' COSYS, ESTAS, Univ Gustave Eiffel, 59650 Villeneuve d'Ascq, Lille, France

Abstract: The main purpose of this research is to design a multi-level model of service drivers to provide sustainable urban services by considering uncertainty. First, by reviewing the literature, twenty-seven service drivers are identified and using the content analysis approach (CAA) common service drivers are combined and then, a few of them, which required low frequency, are removed from the list of statistics. Then, by using the experts' opinions and CAA, service driver adaptation is performed for our case study. The demographic population of this study includes managers, deputies and experts working in the municipalities of Bushehr province. In order to analyse the data, an interpretive structural modelling is employed. Findings show that the incentives of 'rules and regulations', 'energy management', 'social responsibility', 'recycling management', 'carbon emission management', 'service management services' and 'education and culture' are at the root levels of the model, and they have higher impact.

Keywords: service supply chain; sustainable service supply chain management; municipality; fuzzy interpretive structural modelling.

DOI: 10.1504/IJSEM.2023.134110

International Journal of Services, Economics and Management, 2023 Vol.14 No.4, pp.414 - 434

Received: 25 Nov 2021
Accepted: 26 Dec 2022
Published online: 11 Oct 2023 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article