Title: Business process reengineering in the public sector service supply chain: the case of the Greek archaeological resources fund

Authors: Anastasios Tsogkas; Giannis T. Tsoulfas; Panos Τ. Chountalas

Addresses: School of Social Sciences, Hellenic Open University, Patra, Greece ' Department of Agribusiness and Supply Chain Management, Agricultural University of Athens, Thiva, Greece; School of Social Sciences, Hellenic Open University, Patra, Greece ' Department of Business Administration, University of Piraeus, Piraeus, Greece; School of Social Sciences, Hellenic Open University, Patra, Greece

Abstract: Designing, implementing, and supporting a radical organisational transformation project in an environment of relatively low technological and managerial capacities, and under strict human resource and time constraints is both challenging and unique. The purpose of this paper is to present such a case of a public sector organisation in the course of implementing a business process reengineering (BPR) project. The findings of this study reveal that in cases where public sector operational and supply chain activities share a high degree of similarity with private sector commercial activities, BPR is the most appropriate methodology to be used to fundamentally revise and redesign processes and achieve radical improvements. BPR can effectively enforce industry standards with no need to envision and design new processes from scratch, as long as compliance is ensured with laws, legal acts, and ministerial decisions governing public sector entities' operational procedures.

Keywords: business process reengineering; BPR; public sector; service supply chain; radical improvements; integrated public services; case study; Greece.

DOI: 10.1504/IJSOM.2023.134261

International Journal of Services and Operations Management, 2023 Vol.46 No.2, pp.260 - 283

Received: 21 Apr 2021
Accepted: 15 Jun 2021
Published online: 17 Oct 2023 *

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