Title: Contributions of the balanced scorecard as a support instrument in strategic decision-making: a bibliometric study

Authors: Sidalina Maria dos Santos Gonçalves; José Biléu Ventura; Orlando Lima Rua; Óscar Bernardes

Addresses: Department of Management, University of Évora, Portugal; Higher School of Business Sciences, Polytechnic Institute of Setúbal, Portugal; Center for Studies and Advanced Training in Management and Economics, University of Évora (CEFAGE – UE), Portugal ' Department of Management, University of Évora, Portugal; Center for Studies and Advanced Training in Management and Economics, University of Évora (CEFAGE – UE), Portugal ' Porto School of Accounting and Business (ISCAP), Polytechnic of Porto (P. PORTO), Portugal; Center for Organisational and Social Studies (CEOS.PP), Portugal; Research Center of Business Sciences (NECE), University of Beira Interior (UBI), Portugal ' Porto School of Accounting and Business (ISCAP), Polytechnic of Porto (P. PORTO), Portugal; Center for Organisational and Social Studies (CEOS.PP), Portugal

Abstract: Despite the existence of various studies and literature reviews conducted around the balanced scorecard theme, it is considered important to undertake an in-depth update of the state of the art on this subject. To achieve this purpose, our research aims to conduct a bibliometric study to analyse the contributions of the balanced scorecard as an instrument to support strategic decision-making. To this end, we conducted a comprehensive state-of-the-art survey from an advanced search based on the Web of Science. 1,768 articles, published between 1992 and 2021, were considered for this purpose. The analysis is done using innovative software for bibliometric analysis - R. Bibliometrix. We note that most publications deal with the combination of the balanced scorecard with management systems such as the quality management system and the performance evaluation system and, more recently, with big data algorithms.

Keywords: balanced scorecard; BSC; bibliometric analysis; state-of-the-art; Web of Science; WoS; R. Bibliometrix; strategy; decision; value; organisation; management.

DOI: 10.1504/IJBBM.2023.134434

International Journal of Bibliometrics in Business and Management, 2023 Vol.2 No.3, pp.210 - 245

Received: 16 May 2022
Accepted: 10 Nov 2022
Published online: 23 Oct 2023 *