Title: Impact of TQM-SCM practices on the business performance of manufacturing firms: a case study

Authors: Mandeep Kaur; Kanwarpreet Singh; Doordarshi Singh

Addresses: Mechanical Engineering Department, GZSCCET, MRSPTU, Bathinda, Punjab, India ' Mechanical Engineering Department, University College of Engineering, Punjabi University, Patiala, Punjab, India ' Mechanical Engineering Department, BBSBCET, Fatehgarh Sahib, Punjab, India

Abstract: Globalisation has changed the taste of customers; they want quality products at minimum cost within the minimum time. Which is why, manufacturing organisations are working to improve the quality, cost, and timely delivery of products through the synergistic implementation of quality principles with supply chain management. Therefore, to access this current scenario of business performance through synergistic implementation of TQM-SCM, the current study has been carried out in the U-bolt section of the medium-scale manufacturing industry of India that has implemented both TQM-SCM. This study found that the synergistic approach of TQM-SCM is contributing in a better way than only the SCM approach.

Keywords: TQM; Indian; supply chain management; SCM.

DOI: 10.1504/IJBEX.2023.134500

International Journal of Business Excellence, 2023 Vol.31 No.2, pp.190 - 220

Received: 15 Sep 2020
Accepted: 16 Oct 2020
Published online: 26 Oct 2023 *

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