Title: Mobile banking services adoption in India: the current scenario

Authors: Amit Kumar Arora; Dhruv Sharma

Addresses: KIET School of Management, KIET Group of Institutions, Delhi-NCR, Ghaziabad, India ' IMS Ghaziabad University Courses Campus, India

Abstract: With the help of mobile phones, the whole scenario of banking and financial transactions has undergone a paradigm shift from the long waiting queue in the bank to going through rigorous channels for banking services to the customer's home desktop and laptop. The study aimed to know the impact of demonetisation on m-banking transactions and to know the current significant factors for the non-adoption of m-banking. The secondary data was taken from the official website of RBI, while primary data was collected through questionnaire from the urban area of the National Capital Region of India. The study found significant change in m-banking transactions after the demonetisation in India. The reasons behind the non-adoption of m-banking were found to be a lack of trust/risk, lack of awareness/knowledge, and inconvenience/not technology friendly. The study recommended that the banks and the government take the necessary steps to make m-banking transactions more secure and safer.

Keywords: banking; financial transactions; m-banking; demonetisation; m-transactions; m-banking users.

DOI: 10.1504/IJBG.2023.134937

International Journal of Business and Globalisation, 2023 Vol.35 No.3, pp.235 - 248

Received: 18 Dec 2019
Accepted: 26 Feb 2020
Published online: 22 Nov 2023 *

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