Title: The prevalence of stress and anxiety level among working employees in different service sectors during pandemic

Authors: Pratima Verma; Vimal Kumar; Sumanjeet Singh; Ankesh Mittal; Tanmoy De; Mohit Rishi

Addresses: Department of Strategic Management, Indian Institute of Management Kozhikode, 673570, India ' Department of Information Management, Chaoyang University of Technology, Taichung, 41349, Taiwan ' Department of Commerce, Ramjas College, University of Delhi, Delhi, 110007, India ' Department of Mechanical Engineering, Asra College of Engineering and Technology, Sangrur, Punjab, 142024, India ' Faculty of Management, SIBM – Hyderabad, Symbiosis International (Deemed University), Hyderabad, 509217, India ' Department of Transportation Management, School of Business, University of Petroleum and Energy Studies, Dehradun, 248007, Uttarakhand, India

Abstract: The present study addresses the stress and anxiety of COVID-19 among employees of service sector organisations in India. A survey of 539 employees from six different service sector organisations such as banking organisations, insurance organisations, educational organisations, healthcare organisations, hospitality and tourism organisation, and telecommunication organisations located in India was carried out during the COVID-19 outbreak. Analysis of variance (ANOVA) and correlation analysis methods have been applied to distinguish and measure the stress and anxiety in these six organisations. The findings of this study show that organisations in the education sector have high levels of psychological stress, financial stress, and anxiety during pandemics, whereas those in the banking industry had lower levels. According to the findings, the employees should make a plan to get rid of their stress and anxiety in order to be safe. It also intends to expand on the study's novel contributions to streamline the operations.

Keywords: COVID-19; financial stress; psychological stress; anxiety; service sectors; India.

DOI: 10.1504/IJPM.2024.135147

International Journal of Procurement Management, 2024 Vol.19 No.1, pp.59 - 73

Received: 27 Jul 2022
Accepted: 17 Sep 2022
Published online: 01 Dec 2023 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article