Title: UTAUT and determinant factors for adopting e-government in Jordan using a structural equation modelling approach

Authors: Sahem Nawafleh; Aseel Mazen Shawkat Fares

Addresses: Department of Public Administration, Faculty of Economic and Administrative Sciences, Yarmouk University, Jordan ' Department of Public Administration, Faculty of Economic and Administrative Sciences, Yarmouk University, Jordan

Abstract: This study was guided by the unified theory of acceptance and use of technology (UTAUT) to determine factors that affect citizens' adoption and use of e-government in Jordan. Quantitative exploratory descriptive methodology was adopted. Data was collected using questionnaires targeting Jordanian citizens through non-probability purposive sampling, with the sample comprised of 277 respondents. The data was analysed using SPSS and SEM-AMOS. The results show that the UTAUT factors explained moderate variance in behavioural intentions R² scored 55%. Moreover, behavioural intentions and facilitating conditions achieved moderate variance in e-government use R² = 41%. Further, education and residence were observed to be significant moderators. Following the results, implications, recommendations and directions for future studies are provided.

Keywords: determinants; UTAUT; e-government; SEM; Jordan.

DOI: 10.1504/EG.2024.135323

Electronic Government, an International Journal, 2024 Vol.20 No.1, pp.20 - 46

Received: 11 Sep 2021
Accepted: 10 Feb 2022
Published online: 05 Dec 2023 *

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