Title: An investigation into the acceptance of mobile wallets in the FinTech era: an empirical study from Kuwait

Authors: Ahmad A. Rabaa'i

Addresses: Department of Accounting and MIS, Alfred Lerner College of Business and Economics, University of Delaware, 303 Alfred Lerner Hall, Newark, DE 19716, USA

Abstract: Due to the increasing popularity of smartphones and mobile devices, mobile wallets (m-wallets) are providing a convenient payment method for customers to complete financial transactions. With an aim to investigate the factors that influence users' behavioural intention to use m-wallet applications, this study extended the unified theory of acceptance and use of technology (UTAUT2) model. Data from 544 responses was analysed using partial least squares (PLS) of structure equation modelling (SEM). The findings of this study confirmed that users' behavioural intention towards the use of m-wallet applications is influenced by performance expectancy, effort expectancy, hedonic motivation, facilitating conditions, perceived compatibility, personal innovativeness, individual mobility, trust and perceived risk; though, price value and social influence were not significant. The study suggests several theoretical and practical implications that can provide fruitful insights to both academic researchers and professionals to capitalise on different strategies to attain the anticipated benefits of m-wallet applications.

Keywords: FinTech; mobile payment; mobile wallet; UTAUT2; technology acceptance; behavioural intention; Kuwait.

DOI: 10.1504/IJBIS.2023.135350

International Journal of Business Information Systems, 2023 Vol.44 No.4, pp.536 - 580

Received: 23 Jul 2020
Accepted: 21 Jan 2021
Published online: 06 Dec 2023 *

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